Billing Terms & Conditions

At Sereniya, we offer a variety of secure payment options to ensure a smooth and convenient shopping experience. We accept the following payment methods:

Credit & Debit Cards
Visa
Mastercard
American Express

Digital Wallets
Apple Pay
Google Pay
Shop Pay

Online Payments
PayPal

Buy Now Pay Later
Klarna (where available)

All payments are processed securely in GBP or USD, depending on your location and payment provider.

2. Payment Processing

Payment must be completed at the time of purchase.
Orders will not be processed or shipped until full payment has been successfully received.
If a payment is declined, rejected, or fails to process, the order will not be confirmed and no products will be reserved.

3. Pricing & Currency

All prices on sereniya.com are displayed in your local currency where available (GBP or USD).
Prices include applicable taxes and duties unless otherwise stated.
We currently offer free standard shipping on all orders within the United Kingdom and USA, with no minimum order requirement.
Prices may change at any time without notice.

4. Secure Payment Processing

Sereniya uses SSL encryption and trusted third-party payment processors, including Shopify Payments and PayPal, to protect your personal and financial information.
Sereniya does not store or have direct access to your full credit card or payment details. All payment data is securely handled by certified payment providers.

5. Refunds & Chargebacks

Refunds are issued in accordance with our Refund Policy.
If you believe there is an issue with a payment or billing charge, please contact us before initiating a chargeback so we can resolve the issue quickly.
Unauthorized or fraudulent chargebacks will be investigated and disputed where appropriate.

6. Fraud Prevention

Sereniya reserves the right to cancel, refuse, or hold any order that appears suspicious or potentially fraudulent.
For certain orders, additional identity verification may be requested to protect both the customer and our business.
Orders flagged by our fraud prevention system may be delayed until verification is completed.

7. Contact Information

Store Name: Sereniya

Address:
108 Manitoba Road, Leicester, LE1 2FU, United Kingdom

Email:
info@sereniya.com

Phone:
+44 7306 618289

Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM (GMT)

Response Time:
We aim to respond to all inquiries within 1–2 business days.