Shipping policy
At Sereniya, we are committed to providing an exceptional shopping experience, including clear and straightforward shipping policies. We offer free shipping on all orders within the United Kingdom and United States.
Shipping Locations
This shipping policy applies to orders shipped within:
- United Kingdom
- United States
At this time, we only ship to addresses within the United Kingdom and United States.
Delivery Times
Below are our estimated delivery timelines:
Order Cutoff Time
5:00 PM (GMT)
Orders placed after this time will be processed the next business day, which may add one extra day to the delivery estimate.
Order Handling Time
1–2 business days (Monday–Friday)
Once your order is processed, it will be shipped by one of our trusted carriers.
Transit Time
6–8 business days (Monday–Friday)
Estimated Delivery Time
7–10 business days
Please note that delivery times are estimates and may vary due to factors outside our control, such as carrier delays, weather conditions, or high seasonal demand.
Carrier Services
We partner with reliable shipping carriers to deliver orders within the United Kingdom and United States, including:
United Kingdom:
- Royal Mail
- Evri
- DPD
- YODEL
United States:
- USPS
- UPS
- FedEx
The carrier used may vary depending on the destination and availability.
Shipping Costs
Free Shipping
All orders within the United Kingdom and United States qualify for free shipping with no minimum order requirement.
At this time, we do not offer shipping outside of the United Kingdom and United States.
Delivery Issues
If you experience any delivery issues, including delays or lost packages, please contact our customer service team as soon as possible. We are here to assist you and help ensure your order arrives safely.
If an item is missing from your delivery, please contact us within 48 hours at info@sereniya.com with your order number.
Sereniya remains responsible for the order until it has been successfully delivered to the shipping address provided at checkout.
Tracking Your Order
Once your order has shipped, you will receive an email confirmation containing your tracking number.
Tracking updates may take 24–48 hours to appear after dispatch as the carrier processes the shipment.
You can monitor your shipment on our Order Tracking Page.
Questions?
Visit our FAQ page or contact our customer support team for assistance.
Contact Information
Store Name: Sereniya
Address: 108 Manitoba Road, Leicester, LE1 2FU, United Kingdom
Email: info@sereniya.com
Phone: +44 7306618289
Customer Service Hours
Monday – Friday
9:00 AM – 5:00 PM (GMT) / 4:00 AM – 12:00 PM (EST)
Response Time
We aim to respond to all inquiries within 1–2 business days.