Terms of service
OVERVIEW
Welcome to Sereniya. The terms “we”, “us” and “our” refer to Sereniya. Sereniya operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Sereniya is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our store is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online store. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings.
We do not warrant that the appearance or quality of any products purchased by you will meet your expectations or be exactly the same as depicted on our website.
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities of products offered to any person, geographic region or jurisdiction.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Sereniya reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Sereniya confirms acceptance. Payment must be received and processed before an order is accepted.
Please review your order carefully before submitting it, as Sereniya may be unable to accommodate cancellation requests after an order has been accepted.
If we do not accept or must cancel an order, we will attempt to notify you using the email address, billing address, or phone number provided.
Your purchases are subject to our Refund Policy.
You represent and warrant that your purchases are for personal or household use only and not for resale.
SECTION 4 – PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be confirmed in your order confirmation email.
Prices include applicable taxes and duties unless otherwise stated.
We currently offer free standard shipping on all orders within the United Kingdom and United States. No minimum order is required.
Prices posted on our online store may differ from prices offered in physical locations or on third-party platforms. We may also run promotions or discounts that are governed by separate terms and conditions.
You agree to provide current, complete, and accurate purchase and account information for all purchases made on our store. You agree to promptly update your account and payment information, including your email address and payment details, so that we can complete your transactions and contact you if necessary.
You represent and warrant that:
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The payment information you provide is true, correct, and complete.
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You are authorized to use the payment method provided.
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Charges incurred will be honored by your payment provider.
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You will pay all charges incurred at the posted prices.
SECTION 5 - SHIPPING AND DELIVERY
Delivery times provided are estimates only and are not guaranteed. Delays may occur due to carrier operations, weather conditions, or other circumstances beyond our control.
Sereniya remains responsible for the order until it has been successfully delivered to the shipping address provided at checkout, in accordance with applicable consumer protection laws in the United Kingdom and United States, where applicable.
SECTION 6 - INTELLECTUAL PROPERTY
All content on the Services, including trademarks, branding, text, graphics, images, videos, product descriptions and design elements are owned by Sereniya or its licensors and are protected by intellectual property laws.
These Terms allow you to use the Services for personal and non-commercial purposes only. You must not reproduce, distribute, modify or exploit any content without prior written consent.
All rights not expressly granted are reserved by Sereniya.
SECTION 7 - OPTIONAL TOOLS
We may provide access to third-party tools that we do not monitor or control.
You acknowledge that such tools are provided “as is” without warranties or guarantees.
Use of optional tools is entirely at your own risk.
Future tools or features introduced to the Services will also be subject to these Terms.
SECTION 8 - THIRD-PARTY LINKS
The Services may contain links to third-party websites. We are not responsible for the content, policies or practices of those websites.
Accessing third-party sites is done at your own risk.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Sereniya is powered by Shopify, which enables us to provide the Services to you. However, any purchases made through our store are made directly with Sereniya.
Shopify is not responsible for any aspect of sales between you and Sereniya, including product issues, damages, or losses.
By using the Services, you release Shopify from claims related to purchases made through our store.
SECTION 10 - PRIVACY POLICY
All personal information collected through the Services is subject to our Privacy Policy.
Because the Services are hosted by Shopify, Shopify may collect and process personal information related to your use of the store to provide and improve the Services.
SECTION 11 - FEEDBACK
If you submit suggestions, reviews, comments or other feedback, you grant Sereniya a perpetual, worldwide, royalty-free license to use, reproduce, publish and distribute such feedback for any purpose.
We are under no obligation to keep feedback confidential or provide compensation.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally information on our site may contain errors relating to product descriptions, pricing, promotions or availability.
We reserve the right to correct errors and cancel orders if necessary without prior notice.
SECTION 13 - PROHIBITED USES
You may not use the Services:
for unlawful purposes
to violate laws or regulations
to infringe intellectual property rights
to harass or harm others
to spread malware or malicious code
to collect personal data from other users
to spam or send unsolicited communications
We reserve the right to terminate access to the Services for violations.
SECTION 14 - TERMINATION
We may terminate or suspend access to the Services at any time without notice if you violate these Terms.
Certain sections will survive termination, including Intellectual Property, Limitation of Liability and Indemnification.
SECTION 15 - DISCLAIMER OF WARRANTIES
The Services and all products are provided “as is” and “as available” without warranties of any kind, either express or implied.
We do not guarantee that the Services will be uninterrupted, secure or error-free.
Nothing in these Terms excludes rights granted under applicable consumer laws.
SECTION 16 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, Sereniya and its partners will not be liable for indirect, incidental, punitive or consequential damages arising from use of the Services or products.
SECTION 17 - INDEMNIFICATION
You agree to indemnify and hold harmless Sereniya, Shopify and their affiliates from claims arising from:
your breach of these Terms
your violation of law
your misuse of the Services
SECTION 18 - SEVERABILITY
If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions will remain in effect.
SECTION 19 - WAIVER; ENTIRE AGREEMENT
Failure to enforce any right does not constitute a waiver of that right.
These Terms constitute the entire agreement between you and Sereniya regarding the Services.
SECTION 20 - ASSIGNMENT
You may not transfer your rights under these Terms without our written consent. We may transfer our rights without notice.
SECTION 21 - GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.
You agree that disputes will be subject to the jurisdiction of the courts of England and Wales.
SECTION 22 - HEADINGS
Headings are provided for convenience and do not affect interpretation of the Terms.
SECTION 23 - CHANGES TO TERMS
We reserve the right to update or modify these Terms at any time. Updated versions will be posted on this page.
Continued use of the Services constitutes acceptance of the revised Terms.
SECTION 24 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to:
Our contact details are:
Store Name: Sereniya
Email: info@sereniya.com
Address: 108 Manitoba Road, Leicester, LE1 2FU, United Kingdom
Phone: +44 7306 618289
Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM (GMT) / 4:00 AM – 12:00 PM (EST)
We aim to respond to inquiries within 1–2 business days.