At Sereniya, we want you to love your purchase. If, for any reason, you're not satisfied, we offer a simple and hassle-free return process for customers in the United Kingdom and United States.

30-Day Easy Returns

You have 30 days from the day you receive your order to return items.

To be eligible for a return, items must be:

Unused

In their original condition

Returned with original packaging, tags, and accessories

Our support team will assist you throughout the process.

Restocking Fee: £0 / $0 — we do not charge any restocking fees

Order Cancellations

Customers can cancel their order within 24 hours of purchase for a full refund.

After 24 hours, the order may already be processed or prepared for shipment and cancellation may no longer be possible.

If you would like to cancel your order, please contact us at  info@sereniya.com  with your order number.

Return Policy Overview

Return Window: 30 days from the day you receive your order

Condition: Items must be unused and in original condition with all packaging, tags, and accessories

Easy Returns: Our support team will guide you through the process

Restocking Fee: None

Return Costs

Defective or Incorrect Products

There is no cost to the customer if the product:

Is incorrect

Is damaged by the carrier

Is defective in any way

In these cases, Sereniya will cover the return shipping cost.

Customer Remorse (Change of Mind)

The customer is responsible for the actual return shipping cost if:

The wrong item was ordered

The item does not fit

The item is no longer wanted

Original shipping costs are non-refundable.

Return shipping costs may vary depending on your location (United Kingdom or United States).

How to Return an Item

Contact Us

Email info@sereniya.com with your order number and the reason for the return.

Pack Your Item

Repack the item securely in its original packaging, including all accessories, tags, and documents.

Send It Back

Ship your return using the instructions provided in your return authorization email.
You may use the carrier or shipping method recommended in that email.

Refund Process

Inspection

Once we receive your return, we will inspect the item to ensure it meets our return criteria.

Refund Timing

The refund will be processed within 7 business days after the return is approved.

Your bank or payment provider may take an additional 3–10 business days to post the refund to your account.

Refunds will be issued in the original payment currency (GBP or USD).

We aim to make returns as easy as possible for customers in both the United Kingdom and United States.

Exchanges

If you would like to exchange your item for a different size, color, or product, please contact us at info@sereniya.com, and we will assist you with a quick exchange.

Non-Returnable Items

For hygiene and safety reasons, some items may not be eligible for return once opened or used. These products will be clearly marked as non-returnable on their product pages.

Questions?

Visit our FAQ page or contact our customer support team for assistance.

Contact Information

Store Name: Sereniya

Address: 108 Manitoba Road, Leicester, LE1 2FU, United Kingdom

Email: info@sereniya.com

Phone: +44 7306 618289

Customer Service Hours

Monday – Friday

9:00 AM – 5:00 PM (GMT) / 4:00 AM – 12:00 PM (EST)

Response Time

We aim to reply within 1–2 business days.