FAQ

Welcome to the Sereniya Frequently Asked Questions (FAQ) page.
We’re here to answer your questions and make sure you have a smooth shopping experience. If you need further help, please don’t hesitate to contact us.

Question #1: How long will it take to receive my order?
Answer: Our estimated delivery times are:

Handling time: 1–2 business days

Transit time: 6–8 business days

Estimated delivery time: 7–10 business days

For more information, please see our Shipping Policy.

Question #2: Do you offer free shipping?
Answer:
All orders within the United Kingdom and USA qualify for free shipping with no minimum order requirement.
For more information check our Shipping Policy.

Question #3: Where is Sereniya located?
Answer:
Sereniya is a UK-based business. We offer a carefully curated selection of high-quality products, with shipping available across the United Kingdom and USA.

Question #4: What if I receive a defective product?
Answer:
If an item is defective, we’ll replace it at no extra cost. Please contact us and return the item within 30 days. For more information, see our Return Policy.

Question #5: Can I cancel my order after it’s placed?
Answer:
Yes, we provide a 24-hour cancellation window. To cancel within this period, please contact our customer service team.

Question #6: What is your return policy?
Answer:
We have a straightforward and hassle-free return process. For full details, visit our Return Policy page.

Question #7: When will I get my refund after returning a product?
Answer:
Once we receive and inspect your returned item, your refund will be processed within 7 business days. Your bank or payment provider may take an additional 3–10 business days to post the refund to your account. Please see our Refund Policy for more information.

Question #8: Do you offer any warranties or guarantees on your products?
Answer:
Yes, we provide a 30-day warranty on all purchases. Please see our Return Policy for further details.

Question #9: How can I contact customer support?
Answer:
You can reach our customer support team via the Contact Us page or by emailing info@sereniya.com .

Question #10: Do you ship internationally?
Answer:
We currently ship within the United Kingdom and USA.

Question #11: Do you have a physical store location I can visit?
Answer:
We are an online-only store, which allows us to offer competitive prices and a wide selection of products.

Question #12: Can I place a bulk order for my business or organization?
Answer:
Yes, bulk orders are accepted. Please contact our customer service team for more information.

Question #13: What is the process for exchanging a product?
Answer:
For detailed guidance on product exchanges, please see our Return Policy.

Question #14: How can I track my order?
Answer:
You can track your order via the Track Order page on our website.

Question #15: What Payment Methods Does Sereniya Accept?
Answer:
At Sereniya, we provide a selection of secure payment options to make your shopping experience smooth and convenient. We currently accept:

Credit & Debit Cards: Visa, Mastercard, American Express
Digital Wallets: Apple Pay, Google Pay, Shop Pay
Online Payments: PayPal
Buy Now Pay Later: Klarna (where available)

All payments are securely processed in your local currency where available (GBP or USD), depending on your location and payment provider.
You can visit our Billing Terms and Conditions for more information.

Question #16: How Long Does Sereniya Shipping Take?
Answer:
Order Cutoff Time
5:00 PM (GMT)
Orders placed after this time will be processed the next business day.

Order Handling Time
1–2 business days (Monday–Friday)

Transit Time
6–8 business days (Monday–Friday)

Estimated Delivery Time
7–10 business days

We ship using trusted carriers including Royal Mail, Evri, UPS, USPS (USA), and FedEx (USA).
Please note that delivery times are estimates and may vary due to external factors.

Question #17: What Is Sereniya’s Return Policy?
Answer:
We offer a 30-day return window for unused items. Simply contact our support team to initiate a return at info@sereniya.com .

Question #18: How Can I Contact Sereniya Support?

Answer:

You can contact us at anytime

Email : info@sereniya.com

Phone : +44 7306618289

Customer service hours : Monday to Friday : 9:00 am - 5:00 pm (GMT)

We do our best to reply to your email within 1-2 business days.