Napoleon Prestige PRO 500 RSIB Natural Gas BBQ – Infrared Rear & Side Burners
Napoleon Prestige PRO 500 RSIB Natural Gas BBQ – Infrared Rear & Side Burners
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Napoleon Prestige PRO 500 RSIB Natural Gas BBQ – Infrared Rear & Side Burners
Shipping and Handling
Shipping and Handling
Order cutoff time: 5:00 PM (GMT), Monday to Friday. Orders placed after this time will be processed on the next business day, which may slightly extend the estimated delivery time frame.
Order handling time: 1–2 business days (Monday to Friday). Once your order has been processed, it will be dispatched using one of our trusted carriers.
Transit time: 2–5 business days for standard delivery.
Estimated delivery time: 3–7 business days, depending on the delivery service and your location.
Refunds and Returns
Refunds and Returns
We offer a 30 day return window for unused items. Simply contact our support team to initiate a return.
You can email us at anytime at :
You can also call us at anytime at :
Napoleon Prestige PRO 500 RSIB Natural Gas BBQ
The Napoleon Prestige PRO 500 RSIB Natural is built for fast, even grilling with reliable ignition and precise heat control – perfect for weeknight dinners and weekend barbecues alike.
- Infrared Rear & Side Burners
Features & Specifications
This slick grill is as impressive as its title sounds. The Prestige PROTM 500 Natural Gas Grill with Infrared Rear and Side Burners is a professional style grill, built with high-quality, high-performance features making grilling easy and impressive. A shining stainless steel body provides durability against the elements while chrome details add a touch of luxury. Inside; the same high-quality stainless steel is used for the cooking grids, tube burners, sear plates, and basin. You'll know it's a Napoleon with those iconic WAVETM cooking grids and proximity lighting. Grill steak like the PROs using the 1800° infrared side burner to create the perfect sear. Illuminated cooking area and interior storage, soft close doors, and spacious side shelves are just a few of the features. The LED Spectrum NIGHT LIGHTTM Control Knobs have near limitless colour options making night-time entertaining a breeze, and they also glow red when the gas is left on as a safety feature.
INTERIOR GRILL LIGHTS
Interior halogen lights illuminate the cooking surface for night-time grilling.
INTEGRATED ICE BUCKET AND CUTTING BOARD
Turn this side shelf into a drinks station or use for marinating. The integrated cutting board allows for easy prep.
INTEGRATED ICE BUCKET AND CUTTING BOARD
Turn this side shelf into a drinks station or use for marinating. The integrated cutting board allows for easy prep.
INSTANT JETFIRETM IGNITION
This innovative and easy to use ignition system shoots a jet of flame to light each gas burner individually for quick start-ups.
ACCU-PROBETM TEMPERATURE GAUGE
Accurately gauges the temperature of your grill for optimal temperature control when BBQing.
DUAL-LEVEL STAINLESS STEEL SEAR PLATES
The staggered set up creates even heat distribution and protects the burners.
What Real Customers Like You Are Saying
FAQ
What Payment Methods Does Sereniya Accept?
What Payment Methods Does Sereniya Accept?
At Sereniya, we provide a selection of secure payment options to make your shopping experience smooth and convenient. We accept the following:
Credit & Debit Cards: Visa, MasterCard, American Express
Digital Wallets: Apple Pay, Google Pay, Shop Pay
Online Payments: PayPal
Buy Now Pay Later: Klarna (where available)
You can visit our Billing Terms and Conditions for more information
How Long Does Sereniya Shipping Take?
How Long Does Sereniya Shipping Take?
Order Cutoff Time
5:00 PM (GMT)
Orders placed after this time will be processed the next business day, which may add one extra day to the delivery estimate.
Order Handling Time
1–2 business days (Monday–Friday)
Once your order is processed, it will be shipped by one of our trusted carriers.
Transit Time
6–8 business days (Monday–Friday)
Estimated Delivery Time
7– 10 business days
Please note that delivery times are estimates and may vary due to factors outside our control, such as carrier delays, weather conditions, or high seasonal demand.
What Is Sereniya’s Return Policy?
What Is Sereniya’s Return Policy?
We offer a 30 day return window for unused items. Simply contact our support team to initiate a return. You can email us at anytime at info@sereniya.com and we will be happy to assist you.
How Can I Contact Sereniya Support?
How Can I Contact Sereniya Support?
You can contact us at anytime
Email : info@sereniya.com
Phone : +44 7306618289
Customer service hours : Monday to Friday : 9:00 am - 5:00 pm (GMT)
We do our best to reply to your email within 1-2 business days.
Comfort & Relief You Can Feel Every Day
Experience lasting comfort and reliable support designed to help you move with ease, feel better throughout the day, and enjoy a more relaxed, pain-free lifestyle.
Wellness, Made Simple
At Sereniya, we believe everyday comfort should feel effortless. Our products are designed to support your well-being in the moments that matter — whether you're at home, at work, or on the move.
Designed for Everyday Comfort
At Sereniya, we believe comfort should be effortless and part of your daily life. Our products are thoughtfully designed to support your body, improve posture, and help you feel your best—whether you’re working, relaxing, or on the go. Experience comfort that works with you, not against you.