
What Real Customers Like You Are Saying
FAQ
What Payment Methods Does Sereniya Accept?
What Payment Methods Does Sereniya Accept?
At Sereniya, we provide a selection of secure payment options to make your shopping experience smooth and convenient. We accept the following:
Credit & Debit Cards: Visa, MasterCard, American Express
Digital Wallets: Apple Pay, Google Pay, Shop Pay
Online Payments: PayPal
Buy Now Pay Later: Klarna (where available)
You can visit our Billing Terms and Conditions for more information
How Long Does Sereniya Shipping Take?
How Long Does Sereniya Shipping Take?
Order Cutoff Time
5:00 PM (GMT)
Orders placed after this time will be processed the next business day, which may add one extra day to the delivery estimate.
Order Handling Time
1–2 business days (Monday–Friday)
Once your order is processed, it will be shipped by one of our trusted carriers.
Transit Time
6–8 business days (Monday–Friday)
Estimated Delivery Time
7– 10 business days
Please note that delivery times are estimates and may vary due to factors outside our control, such as carrier delays, weather conditions, or high seasonal demand.
What Is Sereniya’s Return Policy?
What Is Sereniya’s Return Policy?
We offer a 30 day return window for unused items. Simply contact our support team to initiate a return. You can email us at anytime at info@sereniya.com and we will be happy to assist you.
How Can I Contact Sereniya Support?
How Can I Contact Sereniya Support?
You can contact us at anytime
Email : info@sereniya.com
Phone : +44 7306618289
Customer service hours : Monday to Friday : 9:00 am - 5:00 pm (GMT)
We do our best to reply to your email within 1-2 business days.
Cool, Calm & Effortless
Discover cooling that fits your everyday routine. Sereniya products are designed to run quietly, cool efficiently, and blend beautifully into your space — so you can relax, read, or unwind without missing a beat.
Comfort, Made Simple
Sereniya cooling products bring a fresh breeze into any room without the noise, bulk, or hassle of traditional AC. Compact, quiet, and easy to move, they're designed to keep your home feeling calm and comfortable — wherever the day takes you.
Cool, Quiet Nights on Repeat
Sereniya cooling products are designed to fit seamlessly into the moments that matter most — from restful nights to focused workdays. Every unit runs whisper-quiet, delivering steady airflow that helps you sleep deeper, work sharper, and feel more comfortable at home.
Your Questions
Answered Honestly
I've been burned by cheap portable ACs before — how is this actually different?
I've been burned by cheap portable ACs before — how is this actually different?
Totally fair. Most cheap coolers barely push more air than a desk fan. Our unit combines a powerful water-cooling system, wide airflow oscillation, and multiple fan speeds — so you actually feel the temperature drop within minutes. It's also built with a real dehumidifying function, not just a fan with a fancy name. If it's not what you expected, you're protected by our 30-day money-back guarantee.
What size room does it cool best?
What size room does it cool best?
Most of our cooler is designed to work in rooms up to 550 sq ft some higher — perfect for bedrooms, home offices, dorms, and small living rooms. For the fastest results, we recommend running it in enclosed spaces with windows and doors mostly closed so the cool air can circulate. You'll usually feel a noticeable difference within 10–15 minutes.
Is it quiet enough to sleep with? I'm a light sleeper.
Is it quiet enough to sleep with? I'm a light sleeper.
Yes — this is one of the most common reasons customers keep coming back. On the lowest fan speed, our unit runs at whisper-soft sound levels (comparable to soft rainfall) — quiet enough that most light sleepers actually find it soothing. Many customers use it as a gentle background sound alongside its cooling function.
Does it work in humid climates like Florida, Texas, Louisiana, or Alabama?
Does it work in humid climates like Florida, Texas, Louisiana, or Alabama?
Yes — and it also comes with a built-in dehumidifying mode designed exactly for humid environments. You get cool airflow plus reduced humidity in one unit, which helps rooms feel drier and more comfortable even during peak summer months. Customers across the Gulf and Southern states are some of our biggest fans.
Can I use it in an RV, camper, or trailer?
Can I use it in an RV, camper, or trailer?
Absolutely. The compact, portable design and standard plug make it easy to use in RVs, travel trailers, campers, and even tents with power access. It's lightweight enough to carry, and thanks to the windowless design, you don't need to figure out venting — just plug it in and go.